Privacy Policy

1. Introduction

Welcome to PixFocal ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered product photography service at app.pixfocal.com (the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

• Name: Your full name from your Google account
• Email Address: Your email address for account identification and communication
• Profile Picture: Your Google profile picture (if provided)
• Authentication Data: OAuth tokens from Google for secure authentication

2.2 Usage Information

We automatically collect:

• Images: Product photos you upload for processing
• Transaction Data: Credits purchased, payment history, subscription status
• Service Usage: Number of images processed, features used, job status
• Device Information: IP address, browser type, device type, operating system
• Log Data: Access times, pages viewed, errors encountered

2.3 Payment Information

Payment processing is handled by Stripe. We do not store your complete credit card information. We only store:

• Stripe customer ID
• Subscription status and plan details
• Payment transaction records (amount, date, status)

3. How We Use Your Information

We use your information to:

• Provide the Service: Process your images using AI technology
• Manage Your Account: Create and maintain your user account
• Process Payments: Handle subscriptions and credit purchases
• Improve Our Service: Analyze usage patterns to enhance features
• Communicate: Send service updates, technical notices, and support messages
• Prevent Fraud: Detect and prevent fraudulent transactions and abuse
• Comply with Legal Obligations: Respond to legal requests and enforce our terms

4. Third-Party Services

We use the following third-party services to operate our platform:

Each of these services has their own privacy policies governing how they handle your data. We encourage you to review their policies.

5. Data Storage and Security

5.1 Data Storage

Your data is stored securely on servers located in the United States. Your uploaded images are stored in Google Cloud Storage with restricted access.

5.2 Security Measures

We implement industry-standard security measures:

• SSL/TLS encryption for all data transmission
• Encrypted database storage
• OAuth 2.0 authentication with Google
• Regular security audits and updates
• Rate limiting to prevent abuse
• Access controls and authentication requirements

5.3 Data Retention

We retain your data for as long as your account is active or as needed to provide services. Processed images may be retained for up to 90 days. You can request deletion of your data at any time by contacting us.

6. Your Rights (GDPR & CCPA)

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restrict Processing: Limit how we use your data
• Data Portability: Receive your data in a structured format
• Object: Object to processing of your personal data
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at hello@pixfocal.com

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze service usage
• Improve user experience

You can control cookies through your browser settings, but disabling cookies may affect service functionality.

8. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: